| Sr.No. |
Services |
Relevant Order |
Time line |
Designated responsible authority |
| 0 |
1 |
2 |
3 |
4 |
| 1 |
Release of Performance Security of the firms after the completion of conditions of P.O. |
Memo No. DS&D 2016-17/22318 dated 11.03.2016 |
On the receipt of NOC from the Indenting Depart., the concerned Purchase Branch will issue U.O. within 5 days to the Account Branch for the same |
Branch Head of the concerned Purchase Branch |
| On the receipt of U.O. from the concerned Purchase Branch, the Account Branch will release the Security within 5 days to the designated quarter. |
Branch Head Account Section |
| In case of clarifications with regard to bank account/IFMC code etc of the concerned firm, the same is to be clarified by the Purchase Branch with 3 days to the Account Branch |
Branch Head of the concerned Purchase Branch/ Account Section |
| 2 |
Release of Acceptance Letter to the firm |
Para 6.19 of Manual of Office Procedure |
Within 3 days of the finalisation of purchase by the competent authority |
Concerned Purchase/Disposal Branch Head |
| 3 |
Issue of Supply Order |
Para 6.19 of Manual of Office Procedure |
Within 2 days of the receipt of the Security Deposit and signed tender documents (Schedule 'B' etc) |
Concerned Purchase/Disposal Branch Head |
| 4 |
Grievance Redressal Mechanism for dealing with the representations/ complaints/ letters of the participating bidders/ firms in the tendering process to bring more transparency in Public Procurement |
G. O No 2/2/2016 -4I-BII dated 25-07-16 |
1. All the bidders/ firms who want to make any representation/ complaint against any issue related to their technical scrutiny of the bids may do the same within 5 working days (up to 05:00 P.M. of the Fifth Working day) of the date of issue of letter/ intimation regarding their As per NIT/ Not as per NIT status |
Concerned Purchase/Disposal Branch Head |
| 2. The tendering Department/ organization will examine the representation/ complaints so received from the bidders/ firms and take a final decision on the same within 5 working days. The five working days will be counted from 6th day to 10th working day of the total Grievance allotted duration of 10 working days. |
Indenting Department |
| 5 |
In case bidders need any clarifications to participate in online tenders |
|
Contact at Help Desk in below mentioned address (6 days a week 10 A.M. to 6 P.M.):
M/s Nextenders (India) Pvt. Ltd.
O/o. DS&D Haryana,
SCO - 09, IInd Floor, Sector - 16,
Panchkula - 134108
E-mail: Chandigarh@nextenders.com
Help Desk: 1800-180-2097 (Toll Free Number) |
Technical Consultant e-Procurement DS&D |