Haryana Right to Services Act, 2014
| Sr. No. | Services | Relevant Order | Time line | Designated responsible authority |
|---|---|---|---|---|
| 1 | Release of Performance Security of the firms after the completion of conditions of P.O. | Memo No. DS&D 2016-17/22318 dated 11.03.2016 | On the receipt of NOC from the Indenting Depart., the concerned Purchase Branch will issue U.O. within 5 days to the Account Branch for the same | Branch Head of the concerned Purchase Branch |
| On the receipt of U.O. from the concerned Purchase Branch, the Account Branch will release the Security within 5 days to the designated quarter. | Branch Head Account Section | |||
| In case of clarifications with regard to bank account/IFMC code etc of the concerned firm, the same is to be clarified by the Purchase Branch with 3 days to the Account Branch | Branch Head of the concerned Purchase Branch/ Account Section | |||
| 2 | Release of Acceptance Letter to the firm | Para 6.19 of Manual of Office Procedure | Within 3 days of the finalization of purchase by the competent authority | Concerned Purchase/Disposal Branch Head |
| 3 | Issue of Supply Order | Para 6.19 of Manual of Office Procedure | Within 2 days of the receipt of the Security Deposit and signed tender documents (Schedule ‘B’ etc) | Concerned Purchase/Disposal Branch Head |
| 4 | Grievance Redressal Mechanism for dealing with the representations/ complaints/ letters of the participating bidders/ firms in the tendering process to bring more transparency in Public Procurement | G. O No 2/2/2016 -4I-BII dated 25-07-16 | 1. All the bidders/ firms who want to make any representation/ complaint against any issue related to their technical scrutiny of the bids may do the same within 5 working days (up to 05:00 P.M. of the Fifth Working day) of the date of issue of letter/ intimation regarding their As per NIT/ Not as per NIT status | Concerned Purchase/Disposal Branch Head |
| 2. The tendering Department/ organization will examine the representation/ complaints so received from the bidders/ firms and take a final decision on the same within 5 working days. The five working days will be counted from 6th day to 10th working day of the total Grievance allotted duration of 10 working days. | Indenting Department | |||
| 5 | In case bidders need any clarifications to participate in online tenders | – |
O/o. DS&D Haryana, |
System Analyst DS&D |